FAQs

📩 How can I contact NeeoHelix?

You can reach our friendly customer support team anytime at:

👉 support@neeohelix.com

We’re always happy to help!

 

🌍 Do you ship worldwide?

Yes! We proudly ship to customers around the world.

 

📦 Where do you ship from?

We ship from our fulfillment centers in Europe and Hong Kong to ensure quicker delivery times.

 

✏️ Can I change or cancel my order?

Because we work fast to ship orders quickly, changes/cancellations must be requested within 12 hours of placing your order.

After that time, your order will already be processing — but you can still return it for a full refund once received.

 

💳 What payment methods do you accept?

We accept:

• VISA
• Mastercard
• American Express
• PayPal

Secure checkout guaranteed 🔒

 

⏱️ When will my order be processed?

We process and ship orders Monday–Friday.

Processing time: 1–3 business days

Shipping begins the next business day after processing.

Please allow additional time during holidays or major sale periods.

 

🚚 How long will delivery take?

Due to high demand, delivery typically takes:

5–8 business days

Tracking information will be sent to your email as soon as your order ships.

 

📦 What if I don’t receive my order?

If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.

Just contact us and we’ll take care of it.

 

🧾 Customs & Taxes

Prices on our website are tax-free.

Depending on your location, local duties or taxes may apply upon delivery — these are set by your customs office and are the responsibility of the customer.

We are not responsible for delays caused by customs inspections.

 

🔄 How do I return an item?

No worries — returns are easy ✅

Just contact us at support@neeohelix.com and we’ll provide full instructions.

 

⚠️ What if the item I received is defective, incorrect, or damaged?

Contact us right away with:

• Your order number
• Photos of the issue

We will fix the problem as quickly as possible 💚

 

💰 When will I receive my refund?

Once we receive your returned item (or approve cancellation), refunds are issued to the original payment method within 7–10 business days.

If the refund isn’t showing, please check with your bank or credit card company — processing times may vary.